Table of Contents:
Article 1 – Definitions
Article 2 – Identity of the Business
Article 3 – Applicability
Article 4 – The Offer
Article 5 – The Agreement
Article 6 – Right of Withdrawal
Article 7 – Obligations of the Consumer During the Reconsideration Period
Article 8 – Exercising the Right of Withdrawal by the Consumer and the Associated Costs
Article 9 – Obligations of the Business in Case of Withdrawal
Article 10 – Exclusion of Right of Withdrawal
Article 11 – The Price
Article 12 – Compliance and Extra Warranty
Article 13 – Delivery and Performance
Article 14 – Extended Duration Transactions: Duration, Cancelation, and Renewal
Article 15 – Payment
Article 16 – Complaints Procedure
Article 17 – Disputes
Article 18 – Additional or Deviating Provisions

Article 1 – Definitions

In these terms and conditions, the following terms are understood to mean:

  1. Additional Agreement: an agreement with which the consumer acquires products, digital content,
    and/or services related to a remote agreement, and these matters, digital content,
    and/or services are supplied by the business or by a third party based on an
    agreement between that third party and the business;
  2. Reconsideration Period: the period of time during which the consumer can exercise their right of withdrawal;
  3. Consumer: the natural person who does not act for purposes related their
    trade, business, craft, or professional activity;
  4. Day: calendar day;
  5. Digital content: data that is produced and offered in digital form;
  6. Extended Duration Agreement: an agreement that covers the regular supplying of items, services,
    and/or digital content during a certain period;
  7. Durable Data Carrier: any instrument – including email – that enables the consumer
    or business to store information that is intended for them personally in a way
    that enables the future access or use during a period that is determined by the purpose
    for which the information is intended, and that enables unaltered reproduction of the stored
    information;
  8. Right of Withdrawal: the option for the consumer to withdraw from the remote agreement
    within the reconsideration period;
  9. Business: the natural or legal person who offers products (access to) digital content, and/or
    remote services to consumers;
  10. Remote Agreement: an agreement that is entered into between the business and the consumer
    in the context of an organized system for remote selling of products,
    digital content, and/or services, whereby use is made exclusively or
    partially of one or more technologies for remote communication to conclude the agreement;
  11. Model Form for Withdrawal: the European model form for withdrawal included in Appendix I of these
    General terms and conditions. Appendix I does not have to be provided if the
    consumer has no right of withdrawal regarding their order;
  12. Technology for Remote Communication: instrument that can be used for entering into
    an agreement, without the consumer and business representative being in the same room
    at the same time.

Article 2 – Identity of the Business

Sporttesten – Part of Wabblo
Email address: info@sporttesten.nl
Chamber of Commerce Number: 56825196

Article 3 – Applicability

  1. These general terms and conditions apply to any offer by the business and to any
    agreement entered into between the business and consumer.
  2. Before the remote agreement is entered into, the text of these general
    terms and conditions will be made available to the consumer. In the event that this is not reasonably possible,
    the business will, before the remote agreement is entered into, indicate in which way the
    general terms and conditions can be accessed at the business and that they will be sent to the consumer at their request
    as soon as possible and at no cost.
  3. In the event that the remote agreement is entered into electronically, it is possible that, in deviation from the previous paragraph
    and before the remote agreement is entered into, the text of these general terms and conditions
    are made available to the consumer electronically in such a way that
    these can easily be stored by the consumer on a durable
    data carrier. In the event that this is not reasonably possible, it will be indicated before the remote agreement
    is entered into, where the general terms and conditions can be accessed electronically
    and that they will be sent to the consumer at their request by electronic means
    or in another way at no cost.
  4. In the event that, in addition to these general terms and conditions, specific product
    or service terms and conditions also apply, the second and third paragraph of the same
    will apply, and, in the event of conflicting conditions, consumer can always invoke
    the applicable provision that is most beneficial for them.

Article 4 – The Offer

  1. If the offer has a limited validity duration or is made under certain conditions, this will be
    clearly stated in the offer.
  2. The offer contains a complete and accurate description of the products,
    digital content, and/or services being offered. The description is sufficiently detailed for the consumer
    to be able to make a proper assessment. If the business uses
    images, they will be truthful representations of the products,
    services, and/or digital content being offered. Obvious mistakes or obvious errors in the
    offer do not bind the business.
  3. Each offer contains the necessary information to make it clear to the consumer what the rights
    and obligations are that come with accepting the offer.

Article 5 – The Agreement

  1. The agreement will, without prejudice to the provisions in paragraph 4, be entered into at the moment
    the consumer accepts the offer, and when the conditions set for it
    are met.
  2. If the consumer has accepted the offer electronically, the business
    will confirm the reception of the acceptance of the offer by electronic means without delay. As long as the
    reception of this acceptance has not been confirmed by the business, the consumer may dissolve
    the agreement.
  3. If the agreement is entered into electronically, the business will take appropriate technical and
    organizational measures to secure the electronic transfer of data and they will provide
    a safe online environment. If the consumer has the option of paying electronically, the business
    will observe appropriate security measures in this regard.
  4. Within legal frameworks, the business can determine whether the consumer is able
    to meet their payment obligations, as well as any facts and factors that are important for
    entering into a remote agreement with due consideration. If the business has good reasons not to
    enter into the agreement based on this investigation, they have the right to,
    while providing motivation, refuse an order or request or attach special conditions to the performance
    thereof.
  5. No later than at the delivery of the product, service, or digital content will the business
    send the following information to the consumer, in writing or in such a way that these can be stored
    in an accessible way on a durable data carrier:
    a. the email address of the business where the consumer can submit complaints;
    b. the conditions under which the consumer can exercise the right of withdrawal,
    or a clear notification regarding the right of withdrawal being
    excluded;
    c. the information about warranties and existing service after purchase;
    d. the price, including all taxes, of the product, service, or digital content; insofar as
    applicable, the costs of the delivery; and the method of payment, delivery, or performance of
    the remote agreement;
    e. the requirements for cancelation of the agreement in the event the agreement has a duration of
    over one year or is of unspecified duration;
    f. if the consumer has right of withdrawal, the model form for withdrawal.
  6. In the event of an extended duration transaction, the provision in the preceding paragraph only applies to the first
    delivery.

Article 6 – Right of Withdrawal

For products:

    1. The consumer can dissolve an agreement related to the purchase of a product
      without stating a reason during a reconsideration period of at least 14 days. The business may
      ask the consumer about the reason for withdrawal, but may not obligate them to state their
      reason(s).

The reconsideration period mentioned in paragraph 1 starts on the day after the consumer, or the
third party previously appointed by the consumer, who is not the transporter, has received the product, or:
a. if the consumer has ordered multiple products in a single order: the day on which the
consumer, or a third party appointed by them, has received the final product. The
business may, provided they have clearly informed the consumer of this prior to the ordering process,
refuse an order consisting of multiple products with different
delivery times.
b. if the delivery of a product consists of multiple shipments or parts: the day
on which the consumer, or a third party appointed by them, has received the final shipment or the final
part;
c. for agreements for regular deliveries of products during a specified period:
the day on which the consumer, or a third party appointed by them, has received the first
product.

For services and digital content that is not supplied on a physical carrier:

  1. The consumer can dissolve a service agreement and an agreement for the delivery of digital
    content that is not supplied on a physical carrier during a period of at least 14 days without
    stating reasons. The business may ask the consumer for the reason of the withdrawal,
    but may not obligate them to state their reason(s).
  2. The reconsideration period mentioned in paragraph 3 starts on the day following the entering into of the agreement.
    Extended reconsideration time for products, services, and digital content that is not supplied on a physical carrier
    in the event of not informing about right of withdrawal:
  3. If the business has not provided the consumer with the legally required information about the right of withdrawal or
    the model form for withdrawal, the reconsideration period expires twelve months
    after the original reconsideration period in accordance with the previous paragraphs of this article
    ends.
  4. If the business has provided the information intended in the previous paragraph
    within twelve months after the original reconsideration period started, the reconsideration period
    will expire 14 days after the date on which the consumer has received said information.

Article 7 – Obligations of the Consumer During the Reconsideration Period

  1. During the reconsideration period, the consumer will handle the product and packaging with care. They
    will only unpack or use the product to the extent that is necessary to determine the nature, characteristics,
    and the operation of the product. The principle here is that the consumer may only handle and inspect the product
    as they would in a store.
  2. The consumer is solely responsible for any reduction in value of the product that is the result
    of a way of handling the product that goes beyond that what is permitted in paragraph 1.
  3. The consumers is not liable for reduction in value of the product if the business
    did not provide them with all required information about the right of withdrawal when
    entering into the agreement

Article 8 – Exercising the Right of Withdrawal by the Consumer and the Associated Costs

  1. If the consumer uses their right of withdrawal, they will notify the business of this within the reconsideration period
    by using the model form for withdrawal or in another unambiguous
    way.
    2. As soon as possible, but within 14 days starting on the day following the notification as meant in paragraph 1,
    the consumer will return the product, or hand it over to (an authorized representative of) the
    business. This is not necessary if the business has offered to come collect the product. The
    consumer has in any case observed the return period if they return the product
    before the reconsideration period expires.
    3. The consumer will return the product with all included accessories, if reasonably possible
    in the original state and packaging, and in accordance with the reasonable and clear instructions provided by
    the business.
    4. The risk and burden of proof for the correct and timely exercising of the right of withdrawal lies with the
    consumer.
    5. The consumer bears the direct costs for returning the product. If the
    business has not indicated that the consumer must bear these costs or if the business
    indicates to bear the costs itself, the consumer will not have to bear the costs for the return shipment.
    6. The consumer does not bear costs for the full or partial delivery of digital content not supplied on a
    physical carrier, if:
    a. they have not expressly agreed in advance to start the
    performance of the agreement before the end of the reconsideration period;
    b. they have not acknowledged losing their right of withdrawal when giving their permission; or
    c. the business has failed to confirm this statement by the consumer.
    7. If the consumer uses their right of withdrawal, all additional
    agreements will be dissolved by operation of law.

Article 9 – Obligations of the Business in Case of Withdrawal

  1. If the business makes the notification of withdrawal by the consumer in an electronic manner possible,
    they will send a confirmation after receiving this message without delay.
  2. The business will reimburse all payments by the consumer, including any delivery costs
    charged by the business for the returned product, without delay and in any case within
    14 days following the date on which the consumer has notified them of the withdrawal. Unless the
    business offers to come pick up the product itself, they may wait with the refund until they
    have received the product or until the consumer proves that they have returned the product,
    depending on what date comes first.
  3. The business will use the same method of payment for the refund that the consumer has used,
    unless the consumer agrees to another method. The refund payment has no costs for the
    consumer.
  4. If the consumer has chosen a more expensive delivery method than the cheapest
    standard delivery, the business does not have to refund the additional costs for the
    more expensive method.

Article 10 – Exclusion of Right of Withdrawal

The business may exclude the following products and services from the right of withdrawal, but
only if the business has clearly indicated this with the offer, or in any case before entering into
the agreement:

  1. Products or services for which the price is linked to fluctuations on the financial market
    on which the business has no influence and that may occur within the withdrawal
    period;
  2. Agreements that were entered into during a public auction. A public auction is understood to mean
    a method of sale in which products, digital content, and/or services are offered by the
    business to the consumer who is present in person or is given the opportunity
    to be personally present at the auction, led by an auctioneer, and in which
    the successful bidder is obligated to buy the products, digital content, and/or services;
  3. Service agreements, after full performance of the service, but only when:
    a. the performance started with express prior permission from the consumer; and
    b. the consumer has declared that they will lose their right of withdrawal as soon as the business has fully
    performed the agreement;
  4. Package trips as meant in article 7:500 of the Dutch Civil Code and agreements for passenger transportation;
  5. Service agreements for the making available of accommodation, if
    a certain date or period for the performance has been included in the agreement and not for purposes of residence,
    transportation of goods, car rental services, and catering;
  6. Agreements related to recreation, if
    a certain date or period for the performance of that has been included in the agreement;
  7. Products manufactured according to specifications from the consumer, that were not pre-fabricated and
    which are manufactured based on an individual choice or decision by the consumer, or which
    are clearly intended for a specific person;
  8. Products that spoil quickly or have a limited shelf life;
  9. Sealed products that are not suitable for returns for reasons of health protection or hygiene
    and of which the seal was broken after delivery;
  10. Products that have been irrevocably mixed with other products after their delivery;
  11. Alcoholic beverages of which the price was agreed when entering into the agreement,
    but for which the delivery can only take place after 30 days, and of which the true value
    depends on fluctuations in the market on which the business has no influence;
  12. Sealed audio and video recordings and computer programs of which the seal
    was broken after delivery;
  13. Newspapers, periodicals, or magazines, with the exceptions of subscriptions for them;
  14. The delivery of digital content other than on a physical carrier, but only if:
    a. the performance started with express prior permission from the consumer; and
    b. the consumer has declared that they will lose their right of withdrawal as a result.

Article 11 – The Price

  1. During the validity period mentioned in the offer, the prices of the offered
    products and/or services will not be raised, except for price changes as a result of changes in
    VAT rates.
  2. In deviation to the previous paragraph, the business may offer products or services of which the prices
    are linked to fluctuations on the financial market and on which the business
    has no influence with variable prices. This link to fluctuations and the fact that
    any mentioned prices are indicative prices is mentioned in the offer.
  3. Price increases within three months after entering into the agreement are only
    allowed if they are the result of legal regu